CTI Skype TAPI
This plugin allows you to dial a lead, prospect or customer from your computer. If you have Skype it can dial the number using Skype. If you have a TAPI2 complaint driver loaded onto your PC then the Tapi button can dial the number from your PC via your Phone system extension. It can also Screen Pop a call coming in displaying who is calling. It allows the suer to answer the call opening the customer/prospect record or by creating a new case activity, quote or sales order.
The Video below shows CTI in action. Watch in HD mode or will appear blur.
Below shows how a call can be made in a customer record.
Below shows an incoming call. You can open the customer, prospect or lead form or open a Case Activity form, a Quote or a Sales Order from the Incoming call screen pop with the correct customer filled in. This saves you having to find the record.