Q. Could you tell us about your company and what you do?
We are a small company with 8 employees based in Telford, Shropshire where we have a large warehouse and trade counter. We supply professional cleaning equipment and supplies to the Cleaning Trade, Councils, Hospitals, Hotel’s etc.
We deliver to our customer base within an hour’s radius of Telford using our own delivery vehicles but supply customers in the rest of the UK and Worldwide using courier companies like DHL, UPS etc. We get a lot of our business via our web site.
Q. Can you tell us how long you been using Interprise, how many users you have and what modules you use?
We previously used Tas Books 3 (a Sage Company) which we had been using for 15 years. This was a full featured package with all modules but lacked CRM and an integrated ecommerce web site.
After much research I settled on Interprise Suite. I particularly liked the price compared to other packages offering similar features. We purchased all of the standard modules and the ecommerce web site.
Q. How has your company benefited from using Interprise Suite and what are your favourite features?
We haven’t really used the CRM much yet but all of the other modules are easy to use. It took a while to get used to as many of the day to day functions were different to what we had been used to but it has many more functions that make our life easier which more than compensates.
The search functions are much more comprehensive. Sales Order entry is very good as you have everything you need to know right in front of you, also creating a Drop Ship, or Purchase order from the Sales Order screen saves so much time.
We import products from Spain and Italy and have been using the Landed Cost feature. We can now see a real cost price per product that includes carriage.
The Ecommerce module is our favourite. Each customer can log in and it will display their special prices, when they order it is entered straight onto the system without anyone having to re-key the order. The hard part is getting customers to use it, most still prefer to phone up! It is a good tool to get new business though.
Q. What is it like to work with Interprise UK with regards to support, training and an ongoing relationship?
The installation was very good. Martyn converted all our data from TAS and copied it into IS. We even had all of the old individual outstanding invoices rather than a total opening balance for each customer. We had 4 days installation/training which was good enough to get up and running but we did need to telephone a few times to get some help and each time it was sorted there and then.
All of the support, whether it is by email, telephone or when the remote into is all very prompt.
Q. Would you recommend Interprise Solutions?
I would certainly recommend Interprise Suite to anyone. It is a “grown up” package for not much more than a basic system