Q. Could you tell us about your company and what you do?
We are a manufacturer and supplier of medical products to scientific and medical laboratories.
Q. Can you tell us how long you been using Interprise, how many users you have and what modules you use?
We have been using Interprise since 01/10/2010 moving from a medley of spreadsheets and small programs for all our CRM, stock, invoicing and purchasing. Our bookkeeping was outsourced to a Sage bookkeeper. We have 10 users and use CRM, Customer, Supplier and Inventory very extensively and also the Banking and Accounting.
Q. How has your company benefited from using Interprise Suite and what are your favourite features?
We have benefited extensively from Interprise. Our set-up of customers is complex with buyer contacts having a different address to the delivery point address which is different to the accounts department postal address, of which the contacts for this department were at different addresses again. IS was able to accommodate this requirement for 4 at least addresses per “customer” via the Ship-To function. We can have up to the region of 20 different Ship To addresses per customer – so it has a lot of flexability/ability for a lot of addresses.
Another area where it scores is the Assembly item and the different Units of Measure. We are able to do basic manufacturing with this function of assembling components together and keeping track of the stock of components and also keeping accurate costing of the item, especially as it allows you to include the costing of a non-stock tracked item – where it accounts the cost of just taking a percentage of the item without it actually physically taking any of the item. The multiple units of measure create a lot of item flexibility when buying in bulk and splitting down.
Another key area for us was the customizability. We have created 10’s of new and revised documents and reports, as well as adding fields for various messages. Drill-in ability and customisable reports is a good point that scores over Sage L50.
Q. What is it like to work with Interprise UK with regards to support, training and an ongoing relationship?
Have only recently taken out support direct with ISUK having previously been served by a local installer/re-seller. Experience so far has been positive in them being able to quickly rectify issues.
Q. Would you recommend Interprise Solutions?
Yes I would. Cost of the system doesn’t compare with equivalents. Any limitations or disappointments should be considered in the light of this. Our accountants prefer Sage but after having now used both (Line 50), the usability of IS is far better.