Q. Could you tell us about your company and what you do?
G.H. Lucas & Company Ltd is a master distributor for foreign manufacturers with unique and innovative products wishing to enter the UK market. We deal with all importing, marketing, branding (if necessary) and distribution through well-established channels generated over 70 years of trading.
Q. Can you tell us how long you been using Interprise, how many users you have and what modules you use?
We have been using Interprise for 5 years now with 3 users. The customer, supplier, inventory, accounting and banking modules are all used daily within their respective user roles. The CRM module is also used frequently.
Q. How has your company benefited from using Interprise Suite and what are your favourite features?
The software has become invaluable for streamlining business operations.
The ability to extensively customise modules through user roles allows an efficient and effective way to provide departments with all pertinent information required to tackle the job at hand without giving away sensitive information reserved for senior eyes only.
This customisation along with other forward thinking business processes and philosophies has allowed the business to operate not only more efficiently but also more profitably by the use of only 3 users.
Areas of note:
Lowest cost route for sending invoices.
Head office statements.
The ability to generate target lists based upon items bought/quoted is extremely useful for quick notifications of special offers or price increases.
The ability to dissect respective chart of accounts to individual transactions.
Customer part numbers and extensive customer pricing customisation.
Customisable reports are available in a number of file formats.
Although the E-Commerce module is not one which we currently use due to our low lateral position in our industry it is something I am hoping to potentially exploit for more end user facing opportunities currently on the chalk board not yet finalised.
Q. What is it like to work with Interprise UK with regards to support, training and an ongoing relationship?
Working with Interprise has been great.
There is a lot to take in with software this powerful but support is not only available through one to one training but also extremely comprehensive training videos that can be referenced at your own leisure in case things get forgotten, which inevitably they do to begin with.
The telephone support is fantastic. Nothing is ever and problem and I have found that requests are handled quickly and efficiently there and then through simple remote access.
This all makes an ongoing relationship very easy.
Q. Would you recommend Interprise Solutions?
There is no doubt that I would highly recommend Interprise Solutions not only as software to enhance forward thinking businesses but also the individuals that work within the company.
I look forward to many more years of reassuring support and being part of an ever evolving top quality product that is easy to use.