Epco Plastics, Chris Knowles, Director, speaks about Interprise…

Q. Could you tell us about your company and what you do?

epco limited are an independent distributor of industrial thermoplastic pipework systems, operating from a large warehouse in Leeds and serving the whole of the UK as well as international clients. With a large stockholding in excess of £450,000, our excellent reputation has been earned through keen pricing combined with the ability to accept orders up to 5pm for next day delivery throughout the UK.

Q. Can you tell us how long you been using Interprise, how many users you have and what modules you use?

We have been live with Interprise since April 2012, having spent the 12 months prior to that familiarising ourselves with the system using it for producing quotations only. We now utilise the CRM, Customer, Supplier, Inventory and Accounting modules. Prior to this we had used ACT! as our CRM database and Sage Line 100 for our sales, purchasing and stock control systems. The appeal of the Interprise was the ability to integrate everything into one database where all the various modules work in tandem with each other. We now have a 15 user licence.

Q. How has your company benefited from using Interprise Suite and what are your favourite features?

Without doubt this has benefited us tremendously. The flexibility of the system is a major feature as it allows us to tailor pricing to suit individual customers with the minimum of effort and time, and the documents issued from the system can be designed to suit the individual organisation’s requirements, all of which look very professional when submitted to the customer. We find the fact that quotations, order acknowledgements, sales invoices and purchase orders can be sent by email as a PDF file directly from Interprise minimise time and effort, and the fact that the system gives full traceability to be a great help. The ability for authorised users to access the system remotely is extremely important as this allows our Business Development Managers, who are based externally, to update the system real time with reports following visits to customers, their access to modules can also be limited so they only have access to the information they require, whether they are in the UK or overseas. Information such as new product lines and customer lists can also be imported from an excel spreadsheet which cuts the time spent doing so to an absolute minimum. Price updates can also be done in exactly the same way.

Q. What is it like to work with Interprise UK with regards to support, training and an ongoing relationship?

We find all the support team at Interprise to be very professional and helpful and generally our issues are resolved to our satisfaction. The custom designing of reports tailored to our requirements has come in very useful on occasions and, where required, the support staff are able to access our system remotely to resolve any issues that crop up real time.

Q. Would you recommend Interprise Solutions?

Yes, without doubt.