Cool Designs – Darrel Birkett, Director, Speaks about Interprise…

15 User Interprise Suite over 3 Locations using web services. Mainly Use : Quotes, CRM, Sales Order Processing, Purchase Order Processing, Stock Control and Accounting modules.

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Q. Could you tell us about your company and what you do?
Cool Designs are an Air Conditioning Distributor/Wholesaler.  We supply the air conditioning contractors but also are involved with design so we work closely with architects and end users from small shops to hotels to large national accounts.  We began trading in 2003 and have offices in Glasgow, Sunderland and Warrington.  We hold stock in the latter two locations.  Employing 10 people this year we’ll turn over just over £5M. 

Q. Can you tell us how long you been using Interprise, how many users you have and what modules you use?
We have used Interprise now for a couple of years.  We have five internal staff that use Interprise on a day to day basis and then three external staff who use the system occasionally.  The internal staff mainly use the Customer, Supplier & Inventory modules.  I then also use Banking and Accounting.  The CRM module is something I’d still like to explore further as I can see it is a powerful tool.

Q. Has your company benefited from using Interprise Suite and what are your favorite features?
Definitely.  In the past we had Sage Line 50 at two locations but there was no method of networking these.  We couldn’t see who had what stock and didn’t have a live view of each others customer accounts.  We knew we needed to move to a networked system and did consider Sage Line 200.  Not only was Interprise a more cost effective solution offering over and above our expectation, but we could see it was a new fresh build whereas others we looked at had an old interface and looked “patched up” older versions.

We now can see what any branch has in stock at any one time, move product between locations and all users can see a live snapshot of any customer account.

Our favourite features include how the system handles drop ship orders.  It is very easy for us to track part shipments that we regularly do.  Also the reporting element of the system is very strong.  In today’s climate we have to run reports for customers, suppliers and of course accountants and financers.  The ease in which this level of reporting can be supported saves time and gives accurate data.

Q. What is it like to work with Interprise UK with regards to support, training and an ongoing relationship?
Very positive.  It’s fair to say that without the ongoing support we have we would not be as positive towards the package.  A strong backup is essential for us as we need to be focussed day to day on our roles for our business and not spending time with any software issues.  It is reassuring to know that when queries are passed over they are dealt with swiftly.  In addition,  we have moulded the software to suit our business with a small amount of reconfiguration.  Again this type of support makes the product even more valuable.

Q. Would you recommend Interprise Solutions?
Yes we would.