Q. Could you tell us about your company and what you do?
We are a distribution company, specialising in the supply of promotional clothing to screenprinters, embroiderers, workwear companies etc. We hold a lot of stock of many low value items and process around 100 sales orders per day. We also have an e-commerce arm to the business, for which we use the Interprise e-commerce module.
Q. Can you tell us how long you been using Interprise, how many users you have and what modules you use?
We switched from Sage Line 100 around 3 years ago and use all the modules (as far as I am aware!). We have 5 users. It was a big step to change but the support & training we received around the swapover date was second to none and within a short time we were up & running confidently on the new system with no inconvenience to customers.
Q. How has your company benefited from using Interprise Suite and what are your favourite features?
The stock control is fantastic, especially the integration of purchasing records which give visibility of due dates for future deliveries. The E-commerce module makes the creation of a website really straightforward. Most of it can easily be done by basic-level staff in house without the need to pay thousands to an outside agency to design & maintain a website for us.
Q. What is it like to work with Interprise UK with regards to support, training and an ongoing relationship?
The team at Interprise is small but it’s rare that a call goes unanswered or an enquiry is not responded to. Being an owner-managed firm, there is a definite feeling that people there care and genuinely want to help. And they know us and our business well so can respond easily without us having to explain everything from scratch. I can’t pretend that there has been an immediate solution to every problem but there has to the vast majority. And for the more complex queries there has been a definite willingness to work hard to find us a solution.
Q. Would you recommend Interprise Solutions?