CTI Skype TAPI

This plugin allows you to dial a lead, prospect or customer from your computer. If you have Skype it can dial the number using Skype. If you have a TAPI2 complaint driver loaded onto your PC then the Tapi button can dial the number from your PC via your Phone system extension. It can also Screen Pop a call coming in displaying who is calling. It allows the suer to answer the call opening the customer/prospect record or by creating a new case activity, quote or sales order.

Click here for detailed document on the CTI plugin via Dropbox.

The Video below shows CTI in action. Watch in HD mode or will appear blur.

Below shows how a call can be made in a customer record.

Below shows an incoming call. You can open the customer, prospect or lead form or open a Case Activity form, a Quote or a Sales Order from the Incoming call screen pop with the correct customer filled in. This saves you having to find the record.